• The position will provide technical assistance to our Partners in areas of installation, testing, start up, maintenance, and training on all aspects of the Delta Controls Building Automation System.
• Handling product support requests via online Chat, email, web form, and telephone.
• Manage customer issues and requests through our cloud based Zendesk application.
• Remote support sessions using remote desktop applications such as Screenconnect, GoToMeeting and TeamViewer
• Analyze the issue(s), identify the underlying cause(s), and determine the most appropriate response (KBA, workaround, or solution).
• Upon request conduct on-site investigations.
• Provide feedback, or reports on customer issues, to the Product Management group.
• Continuous improvement projects that improve our customers product and support experience
  • identifying new ideas, workflows and tools for customers.
  • implementation and development of these tools.
• Write Knowledge Base Articles and participate in technical webinars.
• Provide technical product demonstrations where necessary.
• Work with technical writers as the technical adviser for product documentation.
• Participates in technical review of documentation.

The Business Development Manager plans, directs, and controls the sales of Delta Controls product and/or services on a national basis with national organizations and large end user clients or market segment, and also develops new pull-through business. The successful candidate can be based from any location in the US that is near a major airport.

In this role, you will:

• Develop relative sales objectives, plans, programs, and budgets.
• Direct sales operations through a combination of direct sales activities to key stakeholder customer groups and through the sales arm of Delta Controls independent distributor network.
• Generate new business through the promotion of Delta Controls products.
• Prospect for new owner-direct, national account opportunities.  Develops the relationships with the client and closes opportunities resulting in new business.  

• Participate in major sales presentations to key stakeholder groups- can be in the presence of the Partner or not. May involve joint target selling with Delta Partners or Delta Group business units.
• Represent Delta in national or targeted market trade shows.
• May review and evaluate client specifications and coordinate in-house resources to satisfy client needs.
• Review system layout and system applications during the sales process.
• Vertical market definition and development of business development initiatives for same.
• Responsible for forecasting, quoting and closing long-term projects with multiple accounts.
• Regularly communicate with the management team regarding opportunities in play, forecasts and current sales progress using our CRM system and sales reporting tools.

• Owning the commercial success of the Line of Business - this is your primary goal!
• Inspiring your team!
• Analyzing sales, margins, overheads, product adoption rates, innovation and delivery.
• Achieving long-range goals and objectives to meet business and profitability growth objectives.
• Personnel management, including career advancement, yearly reviews and continuing education for direct reports (Technical Lead, Product Manager and Project Manager).
• Understanding the technical aspects of products and development within the LOB.
• Ensuring that standard processes are followed to ensure consistently repeatable success.
• With the aid of Technical Leads, working with Platform Groups or other companies to obtain technology and help direct platform development priorities.
• Working with the Project Manager to create and maintain project teams.
• Working with the Director of Product Development to address any issues with resourcing, methodology or skill set within the teams.
• Working with the CTO, Product Strategists and Product Managers to generate Business Unit strategic plans, including sales, financial performance and product development roadmaps.
• Representing the Business Unit both externally and internally within Delta Controls.
• Working with Manufacturing and Materials departments to review production and resolve operational, manufacturing and facility issues to ensure minimum costs and prevent operational delays and to meet future growth of the Business Unit.
• Meeting regularly with other LOB Leaders to compare practices, coordinate between LOBs, and ensure that Delta Controls’ core values and culture are maintained.

We have two Co-Op placements for students in Software Developers and Software QA roles. Here are breakdowns of the available Co-Op placements available including the type of role we have, the preferred skill set, and program/field of study you would be in:

Software Quality Assurance Role

Role: Work with the Software Quality Assurance team on various projects including test wall construction and test rack construction including shelving, wiring, and power. As well as test script development, maintenance, and execution, manual tests development, maintenance, and execution, docker and container evaluation.

Skills: Proficient in Python, Linux and Windows environments. Familiarity with agile processes with scrums, sprints, standups, triages, and grooming sessions.  Tools include Jira, Confluence, and Git.

Program/Field of Study: Computer Engineering, Mechatronics, or Computer Sciences.

Cloud Service Development Role

Role: Research on Terraform. Work with a cloud service development team to transfer exist cloud infrastructure to manageable configurations. Develop plans to streamline the deployment process.

Skills: Proficient in Google Cloud Platform, Node.js, Firebase, Linux environment. Familiarity with agile processes with scrums, sprints, standups, triages, and grooming sessions.

Program/Field of Study: Computer Engineering, Computer Science.

The Director of Manufacturing leads all areas of manufacturing in order to produce quality products efficiently and on time. Establishes and communicates goals and objectives and follows up on progress through to achievement. Oversees all aspects of personnel management and cost oversight. Leads improvement and change management activities. Is responsible for equipment maintenance as well as analysis of capital spend and investment.

Duties and Responsibilities

• Actively communicates and advances manufacturing’s vision.
• Establishes, documents and fulfills manufacturing’s strategic objectives.
• Embodies manufacturing’s culture of quality, on time delivery and efficiency.
• Responsible for the health and safety of employees.
• Facilitates and supports initiatives that improve competitiveness and profitability.
• Documents and establishes manufacturing policies and processes.
• Demonstrates urgency, ownership and accountability through results.
• Develops efficient communications between manufacturing, other Delta Controls departments and external parties.
• Ensure NCR’s are completed on time and properly.
• Responsible for the successful acceptance of new products into manufacturing.
• Engage in risk management and planning; establish preventive measures to ensure the continuity of Manufacturing.
• Ensures the optimal and continued planning and supply of materials and products.
• Manages win-win relationships with vendors; establish new supply channels as required by market supply/demand dynamics.
• Coaches and mentors the manufacturing team at large. Reviews and actively manages employee performance; and development opportunities.
• Perform management duties as required.
• Perform other duties as assigned.

Job summary, duties and responsibilities :

You are someone who:

• Is familiar with software build methodologies and tools and has experience automating the build and delivery/deployment processes.
• Is familiar with the software development life cycle.
• Has some previous software development experience.
• Is comfortable in a Linux environment.

The Mechanical Designer is someone who can work on various mechanical design projects through the whole design cycle from requirements development, to sketch, to research, to prototype, to design and perform verification testing.

The Mechanical Designer should have experience with plastic injection molding design for electronics enclosures and in addition is preferred to have experience with sheet metal and die casting design. It is also preferred to have experience with design for thermal management in electronics and thermal simulation.

The Mechanical designer is expected to provide training and mentorship to more junior mechanical designers.

Duties and responsibilities:

• Mechanical design for product development projects
• Research new technologies relevant to product roadmap and strategy
• Assist in the collection and definition of product requirements
• Perform Technical, costing and risk analysis for new projects
• Mentorship and training of more Junior Mechanical Designers

• Liaison with mold makers and other suppliers to ensure the project runs smoothly
• Produce design documentation in accordance with team standards

• Perform other tasks assigned by the Mechanical Team Lead

• Develop and maintain overall product plans for the assigned product platforms.  This requires a thorough review and analysis of market needs, trends, and other data procured from Product Strategists.
• Evaluation of product vision and scope to define high level and detailed requirements for product implementation. This will require the Product Manager to interview user groups, meet with customers and develop use cases.
• Analysis of incoming feature requests, bug reports, and customer needs.
• Coordinate with other business units to ensure system architectural compatibility and efficiency of development.
• Work with the development team to ensure adherence to product vision and scope throughout development cycle.
• Coordinate product releases, including documentation and announcements.
• Overall responsibility for each of the products in your product platform, from conception to release.  This also includes all aspects of functionality, quality, packaging, documentation etc.
• Provide use-case requirements to be leveraged for development of your products’ user interfaces.  User Interface design will be reviewed by the project team, Customer Solutions and the Director of Product Management for ease of use, and quality.
• Coordinate research on new products and innovative technologies for use with the Delta product line. Attend relevant trade shows or external customer meetings pertaining to the assigned product lines.
• Ensure that the technical content of your assigned product platform on Delta’s corporate web sites are current and accurate.
• Work with the Manufacturing team to create product numbers for all introduced products.
• Work with Sales, Marketing and Product Strategists to develop product pricing strategy for existing and new products.
• Provide guidance and direction on the functional test plans as performed by Quality Assurance.
• Coordinate Beta site delivery of the product as well as collection of Beta feedback.
• Provide guidance and direction to the Technical Writers.  Accountable for ensuring that the quality of the technical documents produced by the tech writers is of a professional level, and that content is suitable for the intended audience.
• Work with the development team to create application demos and the content for product demos.
• Manage feature requests during the lifecycle of the product lines.
• Some business travel, as required.  
• May be required to perform other related duties as assigned.

Job summary, duties and responsibilities : 

• Work closely with test leads and developers to design test plan strategies based on design documentation and requirements.
• Verify that new features are fully implemented and will meet our customers’ needs.
• Maintain test plans for changes in the product.
• Develop and maintain automated test scripts.
• Manual and automated test execution.
• Record test results and track issues for resolution.
• Verify that defect fixes are satisfactory on new builds.
• Contribute to the creation of designs for production software with a focus on testability, robustness, and performance.
• Ensure that product development teams are using best practices in software development.
• Provide test status and updates on an ongoing basis.
• Regularly identify usability problems and make suggestions for improvement.
• Identify and utilize any hooks or test shells that may be added to the product to aid in testing.
• Ensure that product development teams are following software development processes.
• Act as the system specialist who is a resource for other departments on product functionality.

The Material Handler supports the continuity of production by the distribution of raw materials, sub-assemblies, consumables or other items as required daily/weekly to various production areas.  The material release or replenishment will be triggered by work orders, customer orders, production signals, and/or otherwise.

The Material Handler is responsible for inventory management and accuracy.  Cycle Counting will be a key part of this role to ensure inventory is counted and verified as determined by the Cycle Count Calendar.  All counts will be recorded and variances will be reviewed and approved by management as required. 

• Pick, stage and deliver materials based on upcoming work orders to production areas as required.
• Inventory management thru cycle counting of all materials.
• Mark reels, cartons or other containers with identifying information if and when required.
• Utilize protective devices— straps, etc.—to prevent damage to items during transport if required.
• Maintains inventory by identifying, labeling, and placing materials and supplies in stock; recording location of inventory.
• Maintains in-process inventory at work centers by delivering and opening materials and supplies.
• Updates internal systems with the movement of materials by transferring items to various inventory sites as needed.
• Receives return materials from production by verifying materials; part number, quantity and lot number prior to placing materials in stock.
• Follow written or oral instructions/priorities regarding daily tasks and job duties.
• All other duties as assigned.

• Oversee Syserco’s project deliverables and contractual obligations
• Oversee Syserco project team, including subcontractors (when applicable)
• Ensure startup and commissioning of control and HVAC systems is complete
• Manage project closeout phase including all requirements needed to close a project
• Create, maintain and manage project schedules, labor plans and project documents
• Overall financial responsibility against established budget, including change orders
• Proactive assistance to Accounting with collections of projects
• Consistent and clear communication with internal and external customers
• Ensure quality, timeliness and completeness of work performed within budget
• Adhere to Syserco’s Policies and Procedures, HR, Safety Plan and others

• Preventive maintenance tasking (database back-ups, control system analysis, network analysis and optimization, central equipment controls performance testing, customer training)
• Execute service quoted projects
• Troubleshoot DDC control and mechanical systems
• Consistent and clear communication with internal and external customers
• Ensure timely and effective execution of service work
• Ensure completeness of work performed
• Resolve customer complaints/concerns in a timely, effective and professional manner
• Ensure documentation is accurate, complete and timely
• Be part of the after-hours on-call team and perform after-hours service calls as scheduled
• Adhere to Syserco’s Policies and Procedures, HR, Safety Plan and others

• Controls program use, including trend logs, zones, alarms, reports, back-up, graphics, DDC code modification and creation
• Functionality verification of DDC control components
• Startup of control and HVAC systems
• Commissioning of control and HVAC systems
• Execute field changes/directives incorporating changes in database and programs
• Troubleshoot component and equipment problems through software programs
• Training (owner and peer)
• Field documentation (as-built drawings, checkout sheets, screens, etc.)
• Manage time to complete assignments on time and within budget
• Consistent and clear communication with internal and external customers
• Ensure completeness of work performed
• Adhere to Syserco’s Policies and Procedures, HR, Safety Plan and others