The Customer Service Representative will ensure order entry is done in an accurate and timely manner.  They assist in prioritizing the scheduling and shipping of all products through the manufacturing process, so that the sales orders will be shipped in a timely manner.  Data entry is a major component of this position and great attention to detail is required.

Duties and Responsibilities:

• Process sales orders from customer purchase orders in our ERP system.
• Ensure orders are entered with accurate pricing and/or as per quotes where applicable.
• Clarify product selection/options with customer when required.
• Verify that invoices are correct.
• Generate customs paperwork.
• Trace customer orders and shipments.
• Provide assistance to the Supply Chain team, primarily purchasing and shipping.
• Processing third party invoices, Create invoices.
• Interact with customers via email and phone to assist with their orders.
• Issue credits to customers when necessary.
• Assist customers by suggesting additional products to complement their ordered product(s) such as field devices, power supplies, network switches, etc.
• Contribute to problem solutions and initiating action to prevent problems.
• Other duties as assigned.

• Work closely with test leads and developers to design test plan strategies based on design documentation and requirements.
• Verify that new features are fully implemented and will meet our customer’s needs.
• Maintains test plans for changes in the product.
• Develop and maintain automated test scripts.
• Manual and automated test execution.
• Record test results and track issues for resolution.
• Verifies defect fixes are satisfactory on new builds.
• Contribute to the creation of designs for production software with a focus on testability, robustness, and performance.
• Ensures that product development teams are using best practices in software development.
• Provide test status and updates on an ongoing basis.
• Regularly identifies usability problems and make suggestions for improvement.
• Identifies and utilizes any hooks or test shells that may be added to the product to aid in testing.

• Regularly identifies usability problems and make suggestions for improvement.
• Ensures that product development teams are following software development processes.
• System specialist who acts as a resource to other departments on product functionality.

As a Web Developer with the Delta Controls Information Systems team, you work with your project team to create leading-edge customer-focused web applications, that enable Delta Controls to be easier to do business with than any of the competition. Your versatility and adaptability are very important as you work on rapidly evolving products in a rapidly evolving industry.

The developers in the IS team are passionate about developing new and innovative solutions for access control, security and surveillance. As a Web Software Developer you will initially work on designing and implementing the API for our Online Ordering platform, enabling our world-wide network of customers to integrate their ERP systems to ours.

You will actively participate in all stages of the development process such as brainstorming ideas, design, implementation, QA testing, functional reviews and continuous improvement. If you get excited about designing world class user experiences, as well as continue to grow and learn new skills, please consider joining Information Systems at Delta Controls!

Duties may include but are not limited to:

• Working with UI/UX Designers on conceptual design of new products.
• Taking ownership for individual features from requirements to completion while continually striving for a high quality user experience.
• Employing leading-edge tools and techniques to create innovative Web Server and Mobile Applications.
• Development of highly interactive AJAX web client application components. E.g. Dynamic Charts, Dashboard, Real-time data presentation.
• Working with the Web Team to create customer focused web applications on multiple OS platforms (Windows and Linux).
• Developing server-side support for the UI team to create innovative Web Server and Mobile Applications.
• Developing secure web server applications (avoiding cross-site scripting, SQL injection, etc., vulnerabilities).
• Development of REST API according to published standards.