Render technical on-site and phone assistance to customers

Perform general and preventive maintenance on Uninterruptable Power Supply systems

Respond to emergency calls at customer’s request

Strive to provide all customers a 'first time fix' for their equipment

Provide accurate and timely communication to internal and external customers

Keep current on Safety Field Change Notices and Service Tips

Provide accurate and timely reporting of time cards, expense reports, etc

Professional Development Services (PDS) provides advanced technical services and engineering assistance to our customers, including our global network of distributors, OEM clients, and Direct Corporate Accounts. For each project, we work closely with the customer to develop the exact solution they need, either by customizing existing Delta products, or by creating custom solutions.

As the OEM Solutions Team Lead your mission will be to lead the team focused on delivering OEM solutions to our customers. Your experience with product development will be leveraged to define and apply hardware, firmware, and software research and development techniques to our highly customized single-customer focused solutions. As an experienced engineer, you are expected to complete design, prototyping, research and basic testing of new or existing hardware projects with a minimum of supervision.

The candidate is a solution focused individual who is comfortable working with both internal and external contacts. In your role, you will:

• Work with our Sales team on incoming requests for OEM Solutions.
• Evaluate the feasibility of requests from a technology and cost analysis (NRE and component) perspective.
• Working with the PDS Project Manager and Director of PDS to collect product requirements and develop solution proposals (project scopes and quotes). This will include responding to requests for quotation that are presently underway with the team.
• Provide engineering services to develop solutions that meet the contractual obligations we have with our OEM customers. This will include advancing the execution of projects that are presently underway with the team.
• Engineering services include hardware design and development, embedded software/firmware design and development, quality testing, documentation and process improvement.

The Hardware Systems Architect will:

• Will work closely with the Hardware Team, Product Strategy, and the Firmware Architects to develop and maintain a Hardware platform roadmap in sync with Product Strategy’s Technology Roadmap
• Define the requirements of new hardware platforms and present them to Product Strategy, Hardware Development and Line of Business Leads
  
  
• Develop project proposals for new hardware platform development efforts
  
  
• Lead the development and maintenance of hardware platforms and design of standard reference designs for these platforms
  
  
• Stay up to date on new technology and automation industry trends and periodically update the rest of the company on new innovations
  
  
• Perform competitive analysis of other products in our industry

• Build and maintain a library of standard circuits for the hardware development team
  
  
• Able to perform the role of a Sr Hardware Designer in a Product Development projects when needed

Duties & Responsibilities

• Creation and maintenance of QAHW test plans for the validation of new products.
• Creation and maintenance of product-specific and generic QAHW test cases.
• Ensuring all quality checklists, procedures, and requirements are adhered to for all assignments.
• Creating associated script files and test programs to exercise hardware during testing.
• Designing and building any setups necessary to facilitate product testing.
• Execute hands-on testing on Delta Control products.
• Documenting all test results and findings.
• Providing relevant feedback to members of the project team
• Participating in and assisting with the scheduling of necessary resources for product testing
• Providing training and guidance to other members of the QAHW team.
• Working with the Compliance Engineer to schedule, arrange, and execute testing at external laboratories for UL, CE, and other regulatory bodies.
• Participating in product failure investigations and Root-Cause Analysis (RCA) investigations

Authority

• To report problems found with product and make recommendations for improvement.
• To revise test procedures in the course of their duties.

Job Requirements

• Thorough knowledge of testing methods, and test equipment such as DMMs, oscilloscopes, power supplies, protocol analyzers.
• Solid knowledge of analog and digital electronics theory, electronic components, and micro-controllers.
• Good understanding of EMC compliance testing.
• Well-developed troubleshooting and solution-finding skills.
• Ability to follow documented guidelines or verbal direction to meet deadlines
• Self-motivated and able to effectively manage priorities and tasks.
• Able to work independently or as part of a team with minimal supervision.
• Excellent interpersonal and written communication skills.
• Customer-centric approach to tasks.
• Demonstrated commitment to quality.

Production Workers work in different areas of Delta Controls manufacturing department, the initial focus of this position will be in Final Assembly. Production Workers are trained in multiple areas and from time to time may be moved to another department. Production Workers duties will change due to experience, training and ability. Some of the duties and responsibilities of this position will include: 

• Initiating action to prevent problems within the product, process or quality system.
• Documenting problems within the product, process or quality system.
• Contributing to the solution of problems.
• Verifying the implementation of corrective action.
• Controlling further processing until the problem is corrected.
• Perform component verification. 
• Set up jobs according to documentation and examples.
• Verify machine setup to documentation.
• Replenishing machine inventory.
• Prepare electronic components.
• Operate basic hand tools - manual and electric.
• Package products required in a suitable manner.
• May be required to perform other related duties as assigned.

Responsibilities include but are not limited to:

• Ensuring all requirements have a one-on-one test case mapping.
• Improving the overall test case coverage by increasing the Test suite and Test automation.
• Designing, developing, and maintaining automated test scripts.
• Setup of continuous integration using DevOps best practices.
• Manual and automated test execution.
• Identifying areas that are manually time consuming, and automating them.
• Testing software with the understanding of what bugs are critical to the end-user.
• Creating and maintaining written test documentation.
• Creating new entries in our bug tracking database for any new bugs identified in the system.
• Verifying bug fixes are satisfactory on newly transferred builds.
• Troubleshooting complex problems in software.
• Identifying usability problems and making suggestions for improvement.
• Acting as a backup to the DevOp Engineer.

The standard responsibilities for all Software QA Specialists include but are not limited to:

• Testing software with the understanding of what bugs are critical to the end-user.
• Creating and maintaining test documentation.
• Creating new entries in our bug tracking software for any new bugs identified in the system.
• Verifying bug fixes are satisfactory on newly transferred build.
• Design, coding and maintenance of automation frameworks, tests and tools.
• Troubleshooting complex problems in software.
• Assisting Technical Services in providing product support.
• Acting as a resource to other departments on products and applications.
• Assisting with documentation for software manuals, and technical documents.
• Regularly identifying deficiencies in the test suite and ensures they are resolved.
• Identifying usability problems and making suggestions for improvement.
• Reviewing and evaluating all Product Development and user documentation, and generating additional notes to summarize undocumented features and differences from previous versions.  Providing important input on an ongoing basis.
• Issue management. Monitors issues for workflow, priority and completeness.

 Additional responsibilities specific to Software QA Lead include, but are not limited to:

• Planning and estimating QA activities on projects or features within a Line of Business
• Designing / creating test strategies and test plans for software development projects.
• Designing, developing, and maintaining automated test scripts, frameworks and tools.
• Drive the team’s testing and automation strategies.
• Participating in recruitment activities for the QA team.
• Providing detailed reports on progress and status of the product from a SQA perspective.
• Ensuring software process is followed.  Examples: Vision Scope, build and turnover process, requirements are in place.
• Supporting junior members of the team.