• The position will provide technical assistance to our Partners in areas of installation, testing, start up, maintenance, and training on all aspects of the Delta Controls Building Automation System.
• Handling product support requests via online Chat, email, web form, and telephone.
• Manage customer issues and requests through our cloud based Zendesk application.
• Remote support sessions using remote desktop applications such as ConnectWise Control and GoToMeeting. 
• Determine the most effective method(s) to respond to these issues (workaround, Knowledgebase article, personal phone call, escalate to development, etc).
• Track software and hardware issues for identification and resolution.
• Upon request conducts on-site investigation of application and product related issues.
• Provide feedback, or reports on customer issues, to the Product Management group.
• Continuous improvement projects that improve our customers product and support experience.
  • identifying new ideas, workflows and tools for customers.
  • implementation and development of these tools.
• Provide technical product demonstrations where necessary.
• Work with technical writers as the technical adviser for product documentation.
• Participates in technical review of product documentation.
• Write Knowledge Base Articles, white papers, case studies and participate in technical webinars.
• Participates in functional reviews of hardware and software in development.
• Create training content and provide instruction in classroom, virtual, and online video courses.

Delta Controls Inc. is looking for a Backend Developer to join our Product Development Team. As a Senior Developer with Delta Controls, you will work with your project team to create leading-edge solutions for worldwide use in the Building Controls industry. Your ability to innovate, problem-solve and quickly adapt to change is very important in this role, as you will work on rapidly evolving products in a rapidly evolving industry. A strong candidate will have proven experience working with MVC (Model, View, and Controller) server application and excellent problem solving skill.

Duties and Responsibilities

• Contribute to system design and software architecture to provide technical guidance and leadership
• Design, develop, implement, and maintain large scale applications
• Deliver scalable, reusable, testable and clean code with proper commenting and version control
• Work with developers, quality assurance specialists, designers, and product managers to implement new features
• Participate in the complete lifecycle of software development using Agile development techniques like sprint planning, task estimation and development
• Collaborate with the technical lead to coordinate sprint planning sessions, backlog grooming, daily stand-up, sprint reviews and sprint retrospectives
• Support the technical service team in solving production issues
• Stay current with new technology, evolving solutions and industry standards
• Perform code review for peer, and provide succinct and relevant feedback
• Create and maintain internal documentation that communicates product design, implementation and changes

Reporting to the Senior Director of Product Development, you will operate independently and be part of a team to ensure our organization, software, hardware and related components are protected from cyber attacks. You will also work with the product development teams to create internal processes to ensure the products continue to meet corporate cybersecurity requirements including various security standards. 

Duties & Responsibilities

• Develop an internal process, procedures and plans for each product development team to certify their solution to the identified corporate level of security certification which may change over time.
• Work with Product Strategy and Product Management to derive, implement and maintain the security certification roadmap.
• Lead the security program to deliver on the security certification roadmap.
• Work with development teams on secure development life cycle best practices and standardization including IEC-62443-4-x.
• Ensure our process and procedures stay current.
• Apply best practices and international cybersecurity standards.
• Support overall project management best practices.
• Provide awareness and training sessions on cybersecurity.
• Conduct cybersecurity vulnerability assessments to identify risks based on technology, organization or operations.
• Identify known vulnerabilities to our products, platforms, operating systems and services
• Identify external/public violations to Delta Control’s guidelines (use Shodan or other tools)
• Track deployments to ensure public facing violations are resolved.
• Ensure our response time to vulnerabilities and updates meet industry expectations and standards.
• Create corporate communications and announcements on vulnerabilities and updates.
• Create connection to Delta Corporate Security Group for coordination of responsibilities and guidelines.
• May be required to perform other related duties as assigned.

• Assist in the resolution of incoming concerns and requests from Delta Controls customers.
• Attend cybersecurity industry events to represent the company and to stay on top of current trends and technology in the industry as well as regulations.
• Perform line management of direct reports including skills gap analysis and development, training, hiring, and project management certifications.

Duties & Responsibilities

• Work with stakeholders throughout the organization to identify opportunities for leveraging company data to drive business and/or product solutions and value
• Data mining using state of the art methods
• Extending the company’s data with third party sources of data
• Enhancing data collection procedures to include information that is relevant for building analytic systems.
• Processing, cleansing and verifying the integrity of data used in the analytics
• Develop custom data models and algorithms to apply to data sets
• Develop prediction models for use in the Delta Controls system
• Develop processes and tools to monitor and analyze model performance and data accuracy
• Performing ad-hoc analysis and presenting results in a clear manner
• Creating automated anomaly detection systems and constant tracking of its performance
• Conduct basic and applied research on identified challenging problems in building, computer and data science.
• Provides weekly status reports (both project status and group status) to the Chief Technology Officer and other stakeholders.
• To perform any activity in the fulfillment of the Data Scientists responsibilities.
  
  

The Facilities Manager is responsible for planning, coordinating and carrying on with all daily functions related to the Delta Controls facilities. This includes project coordination, budget management, purchasing, staff development, etc. This role also involves the coordination and management of all contractors related to infrastructure development and facilities upgrades.

Responsibilities:

• Ensure that all building systems are operated and maintained according to health and safety and regulatory requirements. Providing a safe environment for all employees and visitors.
• Works with the management team to ensure facility operations meet requirements such as up time, reliability and energy efficiencies.
• Works with the management team to create a memorable visitor experience before, during and after visiting the building.
• Works with the management team to create an employee experience that will both attract talent to Delta Controls and promote retention of staff.
• Interact, plan and schedule major/minor jobs with contractors to ensure services provided to the facility meet company needs.
• Hands-on and in-depth knowledge and understanding of complex building maintenance systems, including electrical, mechanical, plumbing and HVAC.
• Project manage the implementation of electrical and mechanical infrastructure projects ranging from small scale multi-trade construction projects to office layout and renovations.
• Prepare and control annual operating expenses and capital budgets for building operations. Identify and implement cost saving ideas for facility maintenance.
• Negotiate with suppliers and seek alternative vendors where required.
• Work with the Production and Manufacturing Engineering teams in the implementation, maintenance and removal of manufacturing equipment.
• Ensure preventative maintenance is properly scheduled and implemented.
• Lead and manage the services team, including contractors - building a productive yet enjoyable and safe work environment.

In this role, you will:

• Manage the hardware verification and validation (V&V) team.
• Own hardware testing, from the sub-system level up to the full-system level.
• Review Use Cases, Requirements and Design Specifications.
• Create Test Plans and work with the test leaders and lab resources to meet project deliverables and schedules.
• Analyze gaps in resources to execute Test Plans and coordinate solutions as needed.
• Oversee defect reporting and traceability processes and develop reports as needed.
• Work with Change Control Boards to categorize defect and Customer pain points.
• Maintain subject matter expertise and coach the system team members through test activities.
• Responsible for regression and non-regression activities.
• Identify training and educational requirements and opportunities for the continuous improvement and development of department staff.
• Adapt departmental plans and priorities to address resource and operational challenges.

Production Workers work in different areas of Delta Controls manufacturing department, the initial focus of this position will be in Final Assembly. Production Workers are trained in multiple areas and from time to time may be moved to another department. Production Workers duties will change due to experience, training and ability. Some of the duties and responsibilities of this position will include: 

• Initiating action to prevent problems within the product, process or quality system.
• Documenting problems within the product, process or quality system.
• Contributing to the solution of problems.
• Verifying the implementation of corrective action.
• Controlling further processing until the problem is corrected.
• Perform component verification. 
• Set up jobs according to documentation and examples.
• Verify machine setup to documentation.
• Replenishing machine inventory.
• Prepare electronic components.
• Operate basic hand tools - manual and electric.
• Package products required in a suitable manner.
• May be required to perform other related duties as assigned.

Some of your responsibilities will include:

• Contributing to the development and implementation of project plans and strategies
• Preparation of project cost proposals
• Managing project priorities and risks
• Managing project schedules from different project teams
• Management of allocated resources for the projects
• Following standard product development processes and assistance in audits
• Overseeing all project deliverables with product development and manufacturing staff
• Initiate projects from assignment with the creation of the project teams with the help of the Director of Product Development
• Prepare all details and information regarding a project and ensure data is stored in the correct places for audits
• Liaise, along with the Product Manager, with external stakeholders and partners for planning
• Communicate with internal and external stakeholders regarding deliverables and timelines
• Track and collect project deliverables at definition and final stages
• Coordinate the flow of project information and issues to internal departments and external stakeholders as required
• Ensure important reviews are completed including functional reviews, design reviews and manufacturing reviews
• Be responsible for the transfers and release of a product

QA Hardware:

• Performs hardware validation on new products prior to their release to Manufacturing.
• Ensures all quality checklists, procedures, and requirements are adhered to for all assignments.
• Creates all associated test programs, script files, and other automated testing systems.
• Designs and builds any necessary test jigs and configures any related equipment.
• Documents all test results and findings.
• Participates on the documentation technical review team at the request of the Project Manager.
• Provides relevant feedback to members of the Project Team.
• Participates in continual improvement projects and root cause analysis investigations.

Product Auditing:

• Participates in the development of product auditing procedures.
• Takes part in product audits.

Supply Chain Support:

• Gives feedback on component quality.
• Works with suppliers to remedy identified quality issues.
• Performs component substitutions. 

Preference will be given to candidates with experience in one or more of the following areas:

• Practical knowledge and/or work experience in the field of electronics.
• Experience with PCB design / EDA software (Altium Designer or similar).
• Python, C/C++, or Visual Basic.
• Technical aptitude with basic hand and power tools. 
• SolidWorks, Fusion360, or other solid modelling software.
• 3D printing, CNC machining, or other similar rapid prototyping technologies.

Delta Controls Inc. is looking for a  Software Developer - Cloud Service to join our Product Development Team. As a Software Developer with Delta Controls, you will work with your project team to create leading-edge solutions for worldwide use in the Building Controls industry. Your ability to innovate, problem-solve and quickly adapt to change is very important in this role, as you will work on rapidly evolving products in a rapidly evolving industry. A strong candidate will have proven experience building web based applications in python and cloud (GCP) API.

Duties and Responsibilities:

• Develop a web based application to manage and deploy virtual devices in Google Cloud Platform / Amazon Web Services
• Deliver scalable, reusable, testable and clean code with proper commenting and version control
• Work with developers, quality assurance specialists, designers, and product managers to implement new features
• Participate in the complete lifecycle of software development using Agile development techniques like sprint planning, task estimation and development
• Stay current with new technology, evolving solutions and industry standards
• Perform code review for peer, and provide succinct and relevant feedback
• Create and maintain internal documentation that communicates product design, implementation and changes

Package and prepare product for customer shipments daily. Daily scope of work will be based on sales orders and customer demand. 

Duties and Responsibilities

• Prepare and fill orders based on completed sales orders.
• Prepare all necessary documentation required for freight movement – waybill, customs documents.
• Pick orders from finished goods.
• Pack picked sales orders in a suitable manner.
• Create invoices / packing slips for deliveries.
• Create address label information.
• Ensure finished goods inventory is correct and accounted for.
• Load and unload product using a forklift.

• Work closely with test leads and developers to design test plan strategies based on design documentation and requirements
• Verify that new features are fully implemented and will meet our customer’s needs.
• Maintains test plans for changes in the product.
• Develop and maintain automated test scripts and frameworks.
• Develop hardware test fixtures for automating hardware based tests.
• Manual and automated test execution.
• Record test results and track issues for resolution.
• Verifies defect fixes are satisfactory on new builds.
• Contribute to the creation of designs for production software with a focus on testability, robustness, and performance.
• Ensures that product development teams are using best practices in software development.
• Provide test status and updates on an ongoing basis.
• Regularly identifies usability problems and make suggestions for improvement.
• Identifies and utilizes any hooks or test shells that may be added to the product to aid in testing.

The successful candidate will be creating test strategies, developing automated tests and frameworks, and executing manual tests. The candidate will be leading, and coordinating the testing effort of a 7 person QA team.

• Serving as a Test Lead on a large software test team.
• Developing test strategies and test plans for large software development projects.
• Designing, developing and maintaining automated test scripts and frameworks.
• Estimating test development and execution on large projects or features sets
• Evaluating tools and technologies required for effective testing of the products
• Providing detailed reports on progress and status of the product from a SQA perspective.
• Ensuring software process is followed.  Examples are vision, scope, build and turnover process and ensure requirements are in place.
• Issue management and monitors issues for workflow, priority and completeness.
• Managing a team of QA specialists spread across multiple projects

Delta Controls Inc. is looking for a Technical Lead - Backend to join our Product Development Team. As a Technical Lead with Delta Controls, you will work with your project teams to create leading-edge solutions for worldwide use in the Building Controls industry. Your ability to innovate, problem-solve and quickly adapt to change is very important in this role, as you will work on rapidly evolving products in a rapidly evolving industry. A strong candidate will have proven experience with leading software development team, deep understanding of technology, and excellent problem solving skill.

Duties and Responsibilities

• Provide technical direction involves establishing a technical vision, resolving technical disagreements and managing the technical quality of project
• Ensures the team uses appropriate software development practices, invests in continual improvements to tooling or technical debt, and that the system evolves to meet its changing needs and environment
• Contribute to system design and software architecture to provide technical guidance and leadership
• Design, develop, implement, and maintain large scale applications
• Deliver scalable, reusable, testable and clean code with proper commenting and version control
• Work with developers, quality assurance specialists, designers, and product managers to implement new features
• Participate in the complete lifecycle of software development using Agile development techniques like sprint planning, task estimation and development
• Collaborate with project manager to coordinate sprint planning sessions, backlog grooming, daily stand-up, sprint reviews and retrospectives
• Involve in recruiting talent and carry out onboarding process for new team members
• Support the technical service team in solving production issues
• Stay current with new technology, evolving solutions and industry standards
• Perform code review for peer, and provide succinct and relevant feedback
• Create and maintain internal documentation that communicates product design, implementation and changes

Delta Controls Inc. is looking for a Technical Lead – Full Stack to join our Product Development Team. As a Technical Lead with Delta Controls, you will work with your project teams to create leading-edge solutions for worldwide use in the Building Controls industry. Your ability to innovate, problem-solve and quickly adapt to change is very important in this role, as you will work on rapidly evolving products in a rapidly evolving industry. A strong candidate will have proven experience with leading software development team, deep understanding of technology, and excellent problem solving skill.

Duties and Responsibilities

• Provide technical direction involves establishing a technical vision, resolving technical disagreements and managing the technical quality of project
• Ensures the team uses appropriate software development practices, invests in continual improvements to tooling or technical debt, and that the system evolves to meet its changing needs and environment
• Contribute to system design and software architecture to provide technical guidance and leadership
• Design, develop, implement, and maintain large scale applications
• Deliver scalable, reusable, testable and clean code with proper commenting and version control
• Work with developers, quality assurance specialists, designers, and product managers to implement new features
• Participate in the complete lifecycle of software development using Agile development techniques like sprint planning, task estimation and development
• Collaborate with project manager to coordinate sprint planning sessions, backlog grooming, daily stand-up, sprint reviews and retrospectives
• Lead a group of developers in various projects
• Involve in recruiting talent and carry out onboarding process for new team members
• Support the technical service team in solving production issues
• Stay current with new technology, evolving solutions and industry standards
• Perform code review for peer, and provide succinct and relevant feedback
• Create and maintain internal documentation that communicates product design, implementation and changes