• The position will provide technical assistance to our Partners in areas of installation, testing, start up, maintenance, and training on all aspects of the Delta Controls Building Automation System.
• Handling product support requests via online Chat, email, web form, and telephone.
• Manage customer issues and requests through our cloud based Zendesk application.
• Remote support sessions using remote desktop applications such as Screenconnect, GoToMeeting and TeamViewr
• Determine the most effective method(s) to respond to these issues (workaround, Knowledge base article, personal phone call, etc).
• Analyze the issue(s), identify the underlying cause(s), and determine the most appropriate response.
• Upon request conduct on-site investigations.
• Provide feedback, or reports on customer issues, to the Product Management group.
• Continuous improvement projects that improve our customers product and support experience
  • identifying new ideas, workflows and tools for customers.
  • implementation and development of these tools.
• Write Knowledge Base Articles and participate in technical webinars.
• Provide technical product demonstrations where necessary.
• Work with technical writers as the technical adviser for product documentation.
• Participates in technical review of documentation.

The Buyer will be responsible for purchasing, reviewing material requirements, maintaining component level planning details, inventory management and supplier management.

We are currently seeking a new talent who will conduct analysis to drive improved profitability across all business lines and product lines and sales channels.

This position will have a heavy focus on purchasing but will also provide ad-hoc analysis as priorities shift. This position will drive execution and consistency of our raw material, packaging and third-party products. The Buyer will develop new analytics and models to evaluate cost optimization opportunities as well as develop purchasing metrics and support supplier management. This position is highly dependent on cross-functional collaboration with multiple areas of the organization including: Sales, Manufacturing, Supply Chain, Marketing and Finance. The Buyer will be quantitatively adept, analytical, and have a track record of converting raw data into actionable business insights.

This position is a Co-Op role, starting ASAP, ideally for eight months. The Junior Mechanical Designer is expected to assist the Senior Mechanical Designers in:

• Prototyping
• Investigations into modelling
• Performing measurements to assist in completion of designs
• Completing designs
• Basic testing of new or existing hardware projects
• Assisting Test Jig designs

• Maintenance of existing Mechanical designs and drawings
• Perform all work in accordance with established procedures and guidelines as described in the Product Development Process.

Research and Design

• Assist in research of new technology relevant to product directions.
• Assist in a technical analysis of proposed designs when requested.
• Assist in the generation of accurate Bill Of Materials for products and the different variations.
• Assist in the generation of conceptual 3D model designs
• Assist in the creation of detailed 3D model designs
• Generation of 2D control drawings
• Assistance in the preparation of die cut and artwork for labels
• Liaison with electrical hardware designer to ensure design criteria is met

Quality and Testing

• Perform preliminary product testing.
• Create a test plan for any new product designs.
• Assist in the creation of quality test procedures for new product designs and existing products.
• Ensure all design and implementations are reviewed by the supervising senior hardware designer or QA hardware specialist.
• Assist in reviewing other mechanical designer’s work against requirements and quality standards.
• Analyze product failures or issues and contribute to the resolution of these issues.

Documentation

• Assist in the production of preliminary product documentation to communicate designs to other hardware designers, firmware developers, QA hardware specialists and manufacturing.

Authority

The Junior Mechanical Designer has the authority to:

• Make and suggest changes or improvements to mechanical design
• Suggest changes or improvements to QA Hardware Test procedures

• Be able to translate designs and style guides from product requirements to functional user interfaces.
• Work with developers, quality assurance specialists, designers, and product managers to implement new features.
• Contribute to continual improvement by suggesting improvements to user interface, software architecture, and new technologies.
• Build reusable code and libraries.
• Be an active participant in sprints, scrum meetings and use agile software tools to plan and track requirements.

QA Hardware:

• Performs hardware validation on new products prior to their release to Manufacturing.
• Ensures all quality checklists, procedures, and requirements are adhered to for all assignments.
• Creates all associated test programs, script files, and other automated testing systems.
• Designs and builds any necessary test jigs and configures any related equipment.
• Documents all test results and findings.
• Participates on the documentation technical review team at the request of the Project Manager.
• Provides relevant feedback to members of the Project Team.
• Participates in continual improvement projects and root cause analysis investigations.

Product Auditing:

• Participates in the development of product auditing procedures.
• Takes part in product audits.

Supply Chain Support:

• Gives feedback on component quality.
• Works with suppliers to remedy identified quality issues.
• Performs component substitutions.

Authority:

• To revise test procedures in the course of their duties.
• To initiate action to prevent problems with product.

Preference will be given to candidates with experience in one or more of the following areas:

• Practical knowledge and/or work experience in the field of electronics.
• Experience with PCB design / EDA software (Altium Designer or similar).
• Python, C/C++, or Visual Basic.
• Technical aptitude with basic hand and power tools. 
• SolidWorks, Fusion360, or other solid modelling software.
• 3D printing, CNC machining, or other similar rapid prototyping technologies.

Our software development group is looking for a Software Build and Deployment Engineer. Delta creates software for embedded systems, mobile devices, and web. We’re looking for someone to automate the deployment of our applications across all platforms. We have approximately 50 software developers across different teams. In this role you would be reporting to the Director of Product Development and helping to automate the build and deployment of software across most teams. You will also be responsible for educating the different teams on best practices for the deployment of their software.

• Develop and maintain overall product plans for the assigned product platforms.  This requires a thorough review and analysis of market needs, trends, and other data procured from Product Strategists.
• Evaluation of product vision and scope to define high level and detailed requirements for product implementation. This will require the Product Manager to interview user groups, meet with customers and develop use cases.
• Analysis of incoming feature requests, bug reports, and customer needs.
• Coordinate with other business units to ensure system architectural compatibility and efficiency of development.
• Work with the development team to ensure adherence to product vision and scope throughout development cycle.
• Coordinate product releases, including documentation and announcements.
• Overall responsibility for each of the products in your product platform, from conception to release.  This also includes all aspects of functionality, quality, packaging, documentation etc.
• Provide use-case requirements to be leveraged for development of your products’ user interfaces.  User Interface design will be reviewed by the project team, Customer Solutions and the Director of Product Management for ease of use, and quality.
• Coordinate research on new products and innovative technologies for use with the Delta product line. Attend relevant trade shows or external customer meetings pertaining to the assigned product lines.
• Ensure that the technical content of your assigned product platform on Delta’s corporate web sites are current and accurate.
• Work with the Manufacturing team to create product numbers for all introduced products.
• Work with Sales, Marketing and Product Strategists to develop product pricing strategy for existing and new products.
• Provide guidance and direction on the functional test plans as performed by Quality Assurance.
• Coordinate Beta site delivery of the product as well as collection of Beta feedback.
• Provide guidance and direction to the Technical Writers.  Accountable for ensuring that the quality of the technical documents produced by the tech writers is of a professional level, and that content is suitable for the intended audience.
• Work with the development team to create application demos and the content for product demos.
• Manage feature requests during the lifecycle of the product lines.
• Some business travel, as required.  
• May be required to perform other related duties as assigned.

Production Workers work in different areas of Delta Controls manufacturing department, the initial focus of this position will be in Final Assembly. Production Workers are trained in multiple areas and from time to time may be moved to another department. Production Workers duties will change due to experience, training and ability. Some of the duties and responsibilities of this position will include: 

• Initiating action to prevent problems within the product, process or quality system.
• Documenting problems within the product, process or quality system.
• Contributing to the solution of problems.
• Verifying the implementation of corrective action.
• Controlling further processing until the problem is corrected.
• Perform component verification. 
• Set up jobs according to documentation and examples.
• Verify machine setup to documentation.
• Replenishing machine inventory.
• Prepare electronic components.
• Operate basic hand tools - manual and electric.
• Package products required in a suitable manner.
• May be required to perform other related duties as assigned.

• Curious
• Passionate about automation and putting technology to work
• Eager to respond to new opportunities
• Excited to work with committed, talented people
• Confident in the value of your perspective

• Work closely with test leads and developers to design test plan strategies based on design documentation and requirements.
• Maintains test plans for changes in the product.
• Develop and maintain automated test scripts.
• Contribute to the creation of designs for production software with a focus on testability, robustness, and performance.
• Ensures that product development teams are using best practices in software development.
• Provide test status and updates on an ongoing basis.
• Job title: Quality Assurance Software Specialist

Delta Controls Inc. is hiring a Sales Engineer with building automation solutions experience based out of our Surrey, BC office (Cloverdale/Langley border). This is a full-time, permanent position to start as soon as possible. The main responsibilities will be to provide commercial and technical sales support to the Business Development Team in the advancement of existing and prospective OEM (Original Equipment Manufacturer) accounts globally. The selected candidate will have a minimum of five years' experience in building automation solutions specific to HVAC equipment as well as for broader electrical/mechanical system applications in various types of facilities.

This position is key to Delta’s success in developing national and global accounts with major manufacturers of electrical/mechanical equipment for HVAC and other technical services in buildings, including lighting & security, as well as with manufacturers of building automation & control solutions. The role provides the direct line of HQ-based sales support for the OEM Business Development Team globally, assisting them with technical proposals, quotations, contractual agreements and business cases. It will coordinate with various departments and Lines of Business (LOB) within Delta Controls, including the product management, product strategy and technical services teams, as well as liaising with Delta Electronics when necessary.

Duties and responsibilities:

• Assist the OEM Business Development Team with creating and proposing solutions encompassing Delta Controls’ HVAC, lighting and/or access products & services for new and existing OEM client opportunities.

• Liaise/coordinate with various teams internally to advance the creation of the OEM solutions through various process stages and prepare technical and commercial proposals thereof accordingly. These teams may typically include the Product Management/Strategy Teams, Technical Services Team, Customer Service (Orders & RMA), Accounting and Executive Management.
• Liaise/coordinate with various parties externally to fulfil core responsibilities as required. In addition to OEM clients, these parties may typically include third party field device suppliers, as part of the OEM solution (including Delta Electronics) and, in some specific cases, other channel partners as part of the business model (e.g. Delta System Partners).
• Proactively build and maintain positive relationships with existing and prospective OEM clients, and fully engage in the onboarding process of newly signed accounts, coordinating internally and externally and refining the process accordingly
• Other related duties as assigned. 

• Assist the OEM Business Development Team with the creation of presentation materials and other sales tools focused on the OEM business, as well as participate in online presentations and discussions with internal and external project stakeholders.

• Work closely with test leads and developers to design test plan strategies based on design documentation and requirements.
• Verify that new features are fully implemented and will meet our customer’s needs.
• Maintains test plans for changes in the product.
• Develop and maintain automated test scripts.
• Manual and automated test execution.
• Record test results and track issues for resolution.
• Verifies defect fixes are satisfactory on new builds.
• Contribute to the creation of designs for production software with a focus on testability, robustness, and performance.
• Ensures that product development teams are using best practices in software development.
• Provide test status and updates on an ongoing basis.
• Regularly identifies usability problems and make suggestions for improvement.
• Identifies and utilizes any hooks or test shells that may be added to the product to aid in testing.

• Regularly identifies usability problems and make suggestions for improvement.
• Ensures that product development teams are following software development processes.
• System specialist who acts as a resource to other departments on product functionality.

• Work closely with development team to design test plan strategies based on design documentation and requirements.
• Verify that new features are fully implemented and will meet our customer’s needs.

• Maintain test plans for changes in the systems.
• Develop and maintain automated test scripts.
• Manual and automated test execution.
• Record test results and track issues for resolution.
• Verify defect fixes are satisfactory on new builds.
• Provide test status and updates on an ongoing basis.
• Regularly identify usability problems and make suggestions for improvement.
• Identify and utilize any hooks or test shells that may be added to the product to aid in testing.
• Ensure developers are following software development processes.
• System specialist who acts as a resource to other departments on system functionality.
• Acting as a resource to other departments on Delta corporate applications.

The Material Handler supports the continuity of production by the distribution of raw materials, sub-assemblies, consumables or other items as required daily/weekly to various production areas.  The material release or replenishment will be triggered by work orders, customer orders, production signals, and/or otherwise.

The Material Handler is responsible for inventory management and accuracy.  Cycle Counting will be a key part of this role to ensure inventory is counted and verified as determined by the Cycle Count Calendar.  All counts will be recorded and variances will be reviewed and approved by management as required. 

• Pick, stage and deliver materials based on upcoming work orders to production areas as required.
• Inventory management thru cycle counting of all materials.
• Mark reels, cartons or other containers with identifying information if and when required.
• Utilize protective devices— straps, etc.—to prevent damage to items during transport if required.
• Maintains inventory by identifying, labeling, and placing materials and supplies in stock; recording location of inventory.
• Maintains in-process inventory at work centers by delivering and opening materials and supplies.
• Updates internal systems with the movement of materials by transferring items to various inventory sites as needed.
• Receives return materials from production by verifying materials; part number, quantity and lot number prior to placing materials in stock.
• Follow written or oral instructions/priorities regarding daily tasks and job duties.
• All other duties as assigned.

As a Web Developer with the Delta Controls Information Systems team, you work with your project team to create leading-edge customer-focused web applications, that enable Delta Controls to be easier to do business with than any of the competition. Your versatility and adaptability are very important as you work on rapidly evolving products in a rapidly evolving industry.

The developers in the IS team are passionate about developing new and innovative solutions for access control, security and surveillance. As a Web Software Developer you will initially work on designing and implementing the API for our Online Ordering platform, enabling our world-wide network of customers to integrate their ERP systems to ours.

You will actively participate in all stages of the development process such as brainstorming ideas, design, implementation, QA testing, functional reviews and continuous improvement. If you get excited about designing world class user experiences, as well as continue to grow and learn new skills, please consider joining Information Systems at Delta Controls!

Duties may include but are not limited to:

• Working with UI/UX Designers on conceptual design of new products.
• Taking ownership for individual features from requirements to completion while continually striving for a high quality user experience.
• Employing leading-edge tools and techniques to create innovative Web Server and Mobile Applications.
• Development of highly interactive AJAX web client application components. E.g. Dynamic Charts, Dashboard, Real-time data presentation.
• Working with the Web Team to create customer focused web applications on multiple OS platforms (Windows and Linux).
• Developing server-side support for the UI team to create innovative Web Server and Mobile Applications.
• Developing secure web server applications (avoiding cross-site scripting, SQL injection, etc., vulnerabilities).
• Development of REST API according to published standards.